Retail Banking

Why use the correct term when a misleading buzzword can do instead. Citing "identity theft" the USA's IRS and DoJ are taking action against more than 100 suspects accused of personation. It's found more than 100 cases in 23 states in one week. Especially interesting was the focus on money services businesses.

How many times do Australian bank customers have to deal with failures in banking technology? Far too many. Westpac has another problem.

A report in a Malaysian newspaper gives a startling insight into the efficiency of those operating phishing scams.

Last November, a computer glitch at National Australia Bank left customers short of money as their salaries got trapped in the system. Now it's happened again.

When a private investigator approached a "friend" who worked in a bank and asked for information relating to the accounts of a politician, the clerk was willing to help. She says she thought she was helping the police when "Ramesh" asked for the information. It's the first prosecution of its kind in Malaysia.

Webster Bank, a subsidiary of Webster Financial Corporation (NYSE: WBS), said that it will be closing five branches and opening three new locations in 2011 in response to changing customer usage patterns and as part of ongoing efforts to optimize its branch system to better serve customer needs.

National Australia Bank is struggling to deal with customer complaints after a computer problem left transfers - including salaries - undone.

A statement yesterday by China's Ministry of Public Affairs outlined its counter-money laundering actions since 2002. The results are startling.

The USA's FDIC tries to sell all assets of banks that it closes. But there are often assets that buyers don't want - and banks that no one will take over even for a premium of zero. FDIC puts those unwanted assets out to tender. But despite the size of the market (almost 130 banks closed so far this year alone) it contracts out the disposals.

When you send your computer for repair, what are the technicians up to? An investigation by UK TV station Sky found that one was busy looking for private data.